Imagine my surprise this morning when I received an invoice from Dreamhost stating that I owed for a years worth of services and that if I didn’t pay up soon my services would be disconnected. I was just about to send an email to Dreamhost support when I came across this.
While I was somewhat relieved to learn that I didn’t owe $110, I was more disappointed that Dreamhost didn’t think to email their customers alerting them to the problem. What was even more disturbing though was the blog post by the person responsible for the error. Apparently, Josh thinks it’s alright to take a light hearted approach when explaining how he overcharged Dreamhost customers $7,500,000.
I’ve never been responsible for a $7,500,000 error myself, but I’m pretty sure this isn’t the way you should handle things. I think Dreamhost really needs to reconsider the way that they’ve approached this blunder.
